Privacy Policy

We collect personal information you choose to share with us, which may include your name, phone number, email address, property address, and claim or policy documentation. We collect this information through forms on our website, phone calls, emails, text messages, and document submissions.

We use the information we collect to:

• respond to your inquiries and consultation requests;
• communicate with you, and with insurers, on your behalf;
• schedule appointments and coordinate inspections;
• prepare, file, and manage your claim and related documents;
• provide status updates throughout your claim;
• maintain our files and records; and
• comply with our legal and regulatory obligations.

We do not use SMS text messaging for mass marketing, promotional campaigns, lead generation, or cold outreach.

If you provide your mobile number, we may send you text messages related to your claim — such as status updates, appointment scheduling, document requests, and responses to your inquiries. These messages are transactional and service-related, not mass marketing. Message frequency varies based on the needs of your claim. Message and data rates may apply.

Your mobile phone number and any SMS consent information are kept confidential and used only to communicate with you about your claim. We do not sell, rent, trade, or share mobile phone numbers or SMS consent information with third parties.

You can opt out of text messages at any time by replying STOP to any message, or by contacting us directly using the details below.

We share your information only when necessary to deliver our services, manage your claim, comply with the law, or operate our business — for example, with your insurance company in the course of representing you. We do not sell your personal information.

We may use trusted third-party vendors to support our operations. These providers are not permitted to use your information for their own independent marketing purposes.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and maintain accurate business records.

You may request access to, correction of, or deletion of your personal information, and you may opt out of SMS messages at any time. To make a request, contact us using the information below.

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “Last updated” date above.

If you have questions about this Privacy Policy or your information, contact us:

• Apex Public Adjusting
• Phone: 703.200.3109
• Email: claims@theapexpa.com
• Location: Front Royal, Virginia

You can also reach us through our contact page.